Answers for local trade buyers. Don't see your question? Call us at (305) 224-1991 or email info@chansfurniture.com.
1. How do I get wholesale access?
Fill out the Wholesale Application. Upload your resale certificate with it. Our team reviews each application by hand. We usually reply within [APPROVAL TIME]. Once you're approved, log in to see wholesale pricing.
2. Who qualifies for a wholesale account?
Local businesses that buy for resale or for client projects. This includes retailers, contractors, builders, remodelers, designers, and property managers. You'll need a valid resale certificate or sales tax ID. We accept [ACCEPTED RESALE DOCUMENTS]. Approval is at our discretion.
3. Why can't I see prices?
Our prices are for approved wholesale buyers only. Logged-out visitors don't see them. If you applied and can't see prices yet, your account is still under review. If you're approved and still can't see prices, make sure you're logged in, then contact us.
4. How does wholesale pricing work?
After approval, wholesale prices show on every product page while you're logged in. Pricing is confidential. Please don't share it. Prices can change. Your written quote or invoice is the final price.
5. How do I place an order?
There's no online checkout. Browse the catalog, then request a quote or contact us with the items and quantities you need. We'll confirm pricing, stock, and pickup or delivery in writing. We usually send quotes within [QUOTE RESPONSE TIME]. Your order is confirmed once you accept the quote or invoice.
6. Is there a minimum order?
Yes. The minimum order is [MINIMUM ORDER].
7. What are the payment terms?
[PAYMENT TERMS]. We'll confirm terms on your quote or invoice.
8. Can I pick up my order?
Yes. Pickup is at [PICKUP ADDRESS] during [PICKUP HOURS]. Please wait for our call or email that your order is ready. Bring your quote or invoice number.
9. Do you deliver?
We offer local delivery in [DELIVERY AREA]. Delivery fees: [DELIVERY FEE]. We'll confirm the date and cost with you before your order goes out.
10. How long until my order is ready?
In-stock items are usually ready in [LEAD TIME]. Lead times vary by item and quantity. We'll give you a timeline with your quote.
11. What if something arrives damaged, or I need to return an item?
Each shipment is inspected in our warehouse before it goes out. Please check your order at pickup or delivery too. Report any damage or missing items within [DAMAGE REPORTING WINDOW]. Send photos and your invoice number to info@chansfurniture.com.
Wholesale returns: [RETURN POLICY]. Restocking fee: [RESTOCKING FEE]. Please contact us before returning anything.
12. How do I update my account information?
Email info@chansfurniture.com or call (305) 224-1991. Tell us what changed, such as your address, contact person, or resale certificate. If your resale certificate expires, please send us the new one so your account stays active.